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Q: How are you able to sell frames at such low prices? Are they knock-offs or seconds? Q: What do the numbers on the frame mean? Q: How big is a millimeter? Q: What if a frame is discontinued? Q: The frame I have is a 54-20-135. Does this mean any frame I order with these measurements will fit the same as my old frame? Q: Why don't you sell bifocals? Q: I'm thinking about ordering lenses and you need a PD. What's that? Q: If I order lenses, what lenses are the best? Q: What about returns? Q: Is my Credit Card information safe when ordering from you? Q: What does the "secure server" do, and what is "server certification"? |
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Q: How are you able to sell frames at such low prices? Are they knock-offs or seconds? A: All the frames we sell are new, not seconds or knock-offs. We do not stock all the frames we sell, but order directly from the manufacturers. By keeping our investment in inventory low, and utilizing space in our retail store, space where the overhead is already covered we can provide you with frames and lenses at the lowest possible prices. |
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Q: What do the numbers on the frame mean? A: Frames are identified by manufacturer and frame name or model number. Most frames also come in several sizes, much like shoes. The first number (i.e. 52) is the horizontal diameter of each lens in millimeters. The second number (i.e. 18) is the distance between the lenses in millimeters. This measurement is often referred to as the "bridge size". The third number (i.e. 135) is the length of the temples or earpieces in millimeters. Most frames also come in several colors. Some manufacturers use a description, such as antique gold, some use numbers. All of this information can be found on the frame. Names and colors are usually on the temples, sizes are usually on the bridge. |
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Q: How big is a millimeter? A: There are approximately 25.5 millimeters in one inch. |
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Q: What if a frame is discontinued? A: At some point, all frames are discontinued by the manufacturer. Unfortunately, we never know when this is going to happen. It's all based on sales. If a frame is selling, it will be around for a long time. If not, the company does away with it. Once a frame is discontinued, it no longer can be ordered, nor can replacement parts. |
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Q: The frame I have is a 54-20-135. Does this mean any frame I order with these measurements will fit the same as my old frame? A: No. These measurements give you the diameter of one lens and the distance between the two lenses, but not necessarily the width of the frames. On many newer styles, designers have extended the "end pieces" out, to create a wider fitting frame, utilizing smaller, trendier lenses. This makes it difficult to compare frames by the numbers and know how they are going to fit. The only real way to know how a frame is going to fit, is to try it on. |
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Q: Why don't you sell bifocals? A: To fit bifocals and trifocals properly, we need a measurement called a "seg height". To fit progressive power lenses properly, we need a "fitting height". These measurements are usually taken by the optician selling you lenses. We feel it's unfair to ask an optician to provide you with these measurements, and be responsible for their accuracy, if they're not reaping any profit from the sale of lenses. If you can obtain these measurements we will be happy to give you a quote on bifocal, trifocal, or progressive power lenses. We will not be responsible for the accuracy of these measurements, only that the lenses were made correctly to those specifications. |
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Q: I'm thinking about ordering lenses and you need a PD. What's that? A: PD stands for pupillary distance. This is the distance between the centers of your pupils (centers of your eyes). We can not make lenses without this measurement. It usually can be obtained from someone who has made lenses for you in the past, or from your Eye Doctor. This measurement is not normally on the prescription the doctor gives you for glasses, you probably will have to ask for it. |
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Q: If I order lenses, what lenses are the best? A: There is no best. As long as lenses are made properly and are of good quality, the vision is about the same through most of the different lens materials. The difference is in safety and cosmetics. If safety is an issue, polycarbonate is by far the first choice. It's used almost routinely in children's glasses and in safety glasses, because of its impact resistance. It will withstand a much harder blow, without breaking, than any of the other lens materials. This however, doesn't mean it won't scratch. Scratch resistance is about the same as with any of the other plastic materials. If you have a relatively strong prescription and cosmetics are an issue, you may want to try Hi-Index lenses. For any prescription over about 3.50 diopters the lenses will be thinner and lighter with this material. Glass lenses are still used, but rarely. The only advantage to glass is its scratch resistance. It still remains the most scratch resistant of all the lens materials. Unfortunately, glass is by far the heaviest and the least safe when it comes to breaking. For more information on lens materials, check out our lens section. |
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Q: What about returns? A: Go to "About Us" and check out our policy. |
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Q: Is my Credit Card information safe when ordering from you? A: Yes. When you click on any "Checkout" button, you'll first be presented with the contents of yuor shopping cart for review, in a new window. When you select a payment method, regardless of which method you choose, you will be directed to the next page via secure server. You can verify that in two ways: 1. Notice that the location in your Address bar at the top of your screen starts with https:// This special protocol is only recognized by secure servers. 2. You should, after selecting a payment method, see a small "padlock" icon in the bar at the bottom of the checkout window. This icon only appears when you are connected to a secure server, and you can double-click on this icon to view the certification of the server. |
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Q: What does the "secure server" do, and what is "server certification"? A: These are two of the most misunderstood terms concerning online transactions. First, a secure server, also referred to as SSL (Secure Socket Layer), uses a special protocol to encrypt all data sent back and forth between the client (your browser) and the server. The encryption routine for a secure server is unique to that server and can't be intercepted and decrypted, or translated back to readable data by other parties that might be monitoring other users' activities. A server that accepts and recognizes a browser request that starts with https:// will use encryption, and is therefore, considered to be secure. This brings us to "server certification". A certified secure server is one that has a digital certificate, a complex, encrypted file attached. The certificate verifies that the server belongs to the entity that it's supposed to, in other words, you haven't been directed to just any transaction server. Administrators and owners of servers hire a certifying agency to verify ownership of the server's domain and the encrypted certificate is issued by that agency. The purpose for this certificate, then, is to provide the person submitting information via a website with the identity of the entity responsible for the server's domain. |
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